FAQ’s means Frenquently Asked Questions. As our products sold more and more, more customers contact us. Here we list some commonly questions and answers, welcome to contact us if you have other questions, and feel appreciated for your suggestion and feedback.

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About Price

Q: Why if I buy RICHBIT Ebike from international site the cost is more cheaper than I buy from other sites?

A: Different platforms has their related running cost and service, and it causes difference of price. Because the international site can make the cost lower much, so the final price can be cheap. And some local authorized online shops has their service and other costs, it will make the cost higher little.

Q: Who are kingbikes that are trying to sell your bikes at a steep discount?

A: Attention!!! More customers were cheated by these scam websites, please don’t pay, we don’t offer any products to them.

Scam websites below

https://www.kingbikes.co/

https://wholesomely.co/

https://kluebikes.com/

https://kluebike.com/

https://kwheels.store/

https://www.nessbikes.com/

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More details please download the document and check, we will update it regularly.

Q: Are there some coupons available?

A: All products, we had already reduced their price, and we can return you US$100 if you buy 2 units in an order. The activity can last for the whole summer 2019.

Q: Can I pay in EURO instead of USD?

A: Yes, now we only accept PAYPAL. It can accept exchange of currency automatically, from USD to EURO, and we can not adjust its exchange rate, please know. And PAYPAL can ensure your payment safe, don’t worry about this.

About Product

Q: I was just wondering if it would be to complicated to assemble the bike. So I decided to think it over.

A: When you receive the bike, there’re some simple steps to finish installation. We offered a manual of assembly, you don’t need to worry about that.

For example, TOP-022, check this link, password is 022.

https://richbitebike.com/wp-content/uploads/2019/04/TOP-022-Bicycle-Assembly-Manual.pdf

Q: How do I maintain the bike battery?

A: The battery by our long-term supplier is efficient and long-lasting energy sources. Like all modern lithium-ion batteries they are prone to natural degradation, even when not in use. You can positively influence longevity by storing the battery at temperatures between 0°C and 20°C and charged between 30% and 60% of maximum capacity.

1) lithium-ion batteries should be stored in a cool, dry, and safe environment.

2) Avoid placing the lithium-ion battery close to heat sources, open flames, flammable or explosive gases, liquids, which may cause battery leakage, heat, smoke, fire and explosion.

3) If the lithium battery needs to be stored for a long time (more than one month), it is recommended to charge it to 40%-60%. The storage time should be recharged for 1-2 hours per month.

4) The battery must be charged within 24 hours after the battery is completely discharged, and the charging time is not less than 3 hours.

5) It is strictly forbidden to expose the electric vehicle to the sun under high temperature.

6) Charging is best charged according to standard time and standard method, 4-6 hours is appropriate, especially do not carry over 12 hours of ultra-long charging, overcharge and over-discharge will cause huge damage to the lithium battery.

7) Avoid “try to run out of battery power, it is best to use automatic shutdown”, this is wrong, you should charge the lithium-ion battery after each use, more charging.

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Q: I lost my bike manual, how do I get a new one?

A: All current manuals are available for PDF download on this site’s download area.

https://richbitebike.com/manuals-user-guides/

Q: Can I order bicycle components like battery, pedal etc from the RICHBIT factory?

A: Yes, please contact us and put forward your request. You can find contact method on the page of “Contact Us”.

And you can order spare parts in this page, it is under updating.

https://richbitebike.com/electric-spare-parts/

Q: Hi there, just wondering if you have to buy the battery separate to the bike? Or does the battery come with the bike?

A: Bicycles and batteries do not need to be purchased separately, we will deliver the battery and bicycle for your delivery. If you need an extra second battery, you need to buy it separately!

Q: Does the bike comes with mudguard and any accessories?

A: Yes. Normally the package including mudguards, assembly tools. If you don’t find, please contact us to get these items.

Q: How can I keep my bike in good conditions?

A: For your safety, check the following points before every ride:

– Check the working condition of these electric parts, LCD Display, throttle, front light, horn, assisted pedaling function, battery.

– Check all nuts and bolts. In particular check that the wheel quick-releases are well seated and if necessary tighten.

– Check handlebar and stem for damage and replace if necessary.

– Check brakes for proper function and if necessary adjust.

– Check tyre pressure, and observe the maximum pressure ratings printed on the tyre wall.

– Check the tyre tread. – Check lighting and safety equipment.

– Check that the grips are securely fitted to the handlebars and check for wear.

– On bikes with rear suspension, check all threaded fastenings on the suspended parts for tightness, and check for play in the pivots.

Q: Where can I find my bike’s frame serial number?

A: The frame serial number on many older bikes can be found under the bottom bracket, some are located near the bike headset.

Q: What is the maximum permissible weight of a RICHBIT bike?

A: There is indeed a maximum permissible overall weight for all our bikes. It consists of the bike’s weight, the rider’s weight and the luggage carried.
The following maximum permissible overall weight of RICHBIT bikes is as follows:
Fat bike: 180 kg
Mountain bike: 150 kg
Folding bike: 120 kg
If different, the indication ”maximum weight” on the respective model’s page applies.

Q: Can you use fully electric?

A: Yes. RICHBIT bike normally has 3 operation modes, pure electric power mode, pedal-assisted mode, and pure pedal mode.

Q: What is the autonomy of the model RT-022 bike in km?

A: This model of electric bike, once fully charged, can maintain 50-55 kilometers of operation.

Q: How do I protect the battery in case of rain?

A: We recommend you to put a protective cover on the outside of the battery in case of rain, so that the battery can not be easily damaged.

Q: Is it equipped with a display with speed and a battery charger?

A: Yes, it has an LCD display and the battery charger.

Q: Is the motor brush-less? What is its average duration in km?

A: It is a brushless motor. Generally it can work over 45-50km, sometimes it depends on the specific capacity of battery and power of the motor.

Q: How much pressure should there be in the tires?

A: That depends on the tire. Each type of tire has its own maximum pressure rating, depending on the type of tire and its intended purpose. The maximum pressure is given on the sidewall of every tire. Bicycle pumps with pressure gauges are useful. Well inflated tires reduce the risk of punctures and reduce wear – and of course they make riding easier!

Q: How long will the tires last?

A: That depends on the rider and the riding style. Are the tires kept well inflated or not? Do you carry luggage? The manufacturer cannot give a fixed distance rating as there are too many variables influencing wear. Keep an eye on the tire tread and watch out for hairline cracks on the tire side-wall–timely replacement will prevent failure.

Q: When is the chain worn out?

A: It’s impossible to give a definite answer because chain wear is influenced by a number of factors. Some people ride just 100 km on a chain, others make it last 7000 km – it depends amongst other things on your riding style, chain maintenance and on the environment (snow, sand, mountain terrain, contact with salt etc).

About Shipping

Q: When will the electric bike arrive?

A: Normally electric bike needs 5-10 days to arrive, It will be shipped from our oversea warehouses in Europe.

Q: If I place an order when the tracking number will be noticed?

A: We will send you an email within 2 days, if it has delay, we will inform you in advance, whatever, we will reply you within 2 days.

Q: Do I need to pay custom duties?

A: The price including shipping and tax, you don’t need to pay additional fee. If your shipping address is beyond our budget, the shipping carrier will tell us, we will inform you and give you a quotation to negotiate whether accept. What we should do is based on truth and sincerity.

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